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Service FAQs

A room needs to be made and assigned to the new hotel. Then, navigate to the Hotel Information to configure the hotel's rate, availability, and to input the minimum number of days a customer can book in the Book Before Number A Day field. Upgrade the database on the Sync Availability and Upgrade Data on the Theme Settings to complete the process.
One of these rooms didn’t set the price correctly for the hotel. You should set your price first and update it
To configure it, go to the Theme Settings>Hotel Options> Price Show on Listing to change it
You should turn off the Set auto calculation average price on the Hotel Information
On the Admin Dashboard> Theme Settings> Styling Options> Custom CSS where you can add your custom code CSS
Go to the Theme Settings> Product Registration to deregister the code or access our deregistration website. Link: https://shinehelp.travelerwp.com/deregistration-purchasecode/
Yes, you can create new attributes and assign them to any service. Go to the Theme Settings> Attributes to add a new attribute.
I guess, you misunderstand it. The purpose of language on tour or activity service is to categorize the tour guide who can speak their native language on the trip, not literally translate the language of the website. If you want to translate your website, let’s try the WPML plugin.
To create an option language for tour/activity, please navigate to Theme settings > Attributes > add a new attribute, Then create a category language
Go to the Theme Settings> Service Options ( Hotel, Room, Tour, Activity, Car )> Review Options to turn it on
Yes, go to the Theme Settings> Service Options ( Hotel, Room, Tour, Activity, Car )> Review Criteria, and add new criteria to the field
Go to the Theme Settings > Tour/Activity Options > Age Restrictions. Enter the number of age restrictions in this field
Go to the Theme Settings> Partner Options> Header Background to change it.
You may change the hotel layout on Theme Settings>Hotel Options> Hotel Detail Layout.
You should change the size of the mobile logo before adding it to your website
To set up Woocommerce as a payment method, please do the following steps:
  • On the Theme Settings> Booking Options> Woocommerce Options>Use Woocommerce checkout to activate this option
  • Go to the Page>Add New Page to create a new two-page and enter the name of checkout and cart page. The name may be “ Checkout Woo” and “ Cart Woo”, for instance
  • On the block editor of WordPress, insert the shortcode of [woocommerce_checkout] and [woocommerce_cart] to these pages
  • On the right side, change the template of the checkout page to Home Modern
  • Go to the Woocommerce> Settings>Advanced to choose the user's shopping cart and checkout page.
Choose the Home Modern page template instead of Checkout on the checkout page.
If you haven't set it up, go to Woocommerce> Settings> Advanced to choose the Checkout and Cart page that will be shown to the user.
Go to the Woocommerce>Settings>Payment to set up the payment method
The booking history is only shown to the admin account or the partner account of the person who made the reservation. On the other hand, the customer's booking information may be on the service booking section such as Hotel Booking, Tour Booking, Activity Booking, Car Booking or Rental Booking on Partner Dashboard
No, you are not permitted to view the detail of car transfers on your website when booking a car transfer
You may occasionally get the following notice whether viewing an existing post or creating a new one
Note: Can not get the available slot. Lost connect with your server.
A cookie that conflicts with our cache is the problem. The problem may be fixed by pushing to staging, which has a cache that is totally cleared. The error itself is a sign of a cookie fault.
To determine which one is generating the problem, kindly get in touch with your hosting company and manually remove each cache.
We provide the ability to create up fields for the tour search form (apply for search form style 2 only). Watch this video below to learn more about it
Based on several customer requests to improve the UX/UI, we have created a fixed layout in the Modern Layout edition.
Therefore that it is no longer possible to change or edit the layout using the Modern Layout version. To customize the layout that we provide, you must request custom code.
We've had various cases concerning upgrading data, such as “how can I Upgrade Data” , “Why I cannot run and complete the upgrade options” and so on…
We would like to show you how to upgrade data properly. Please follow these three easy steps:
Step 1: Log into your localhost admin account. Go to Theme Settings and then click General Options.
Step 2: Ensure that all of the Disable Theme Service options are "not marked" before clicking "save change" on the right side of the screen (2).
Step 3: Click on Upgrade Data under Theme Setting, and choose Update now. Wait a short while for the process to update and finish.
You can run into the problem "There Has Been a Critical Error on Your Website" after installing WooCommerce. Please follow these instructions to properly examine your issue.
1, Debug
Using FTP, access your source code, and add the following code to the bottom of your wp-config file which is right before “/* That’s all, stop editing! Happy publishing. */”
Check the debug log under wp-content/debug.log after refreshing your website. Please go to the next step if it displays as follows.
Table ‘.wp_actionscheduler_actions’ doesn’t exist
PHP Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Incorrect table name ” in /classes/migration/ActionScheduler_DBStoreMigrator.php:44
According to debug log, the problem comes from the WooCommerce Action scheduler. It seems like new tables are not getting created in the Database.
2, Fix
2.1. Option 1 – Cannot access WPAdmin anymore
  • Step 1 – Disable WooCommerce Plugin: Log into FTP and change the name of this folder: wp-content/plugins/Woocommerce. For example, change to Woocommerce-old
  • Step 2 – Install Action-scheduler Plugin: Now you can access WPAdmin normally. Download, install, and active this plugin: https://github.com/woocommerce/action-scheduler
  • Step 3: Navigate to Tools > Action Scheduled and wait for the tool to fix the issue automatically (about 3-5 mins)
  • Step 4: After done, refresh your website. Now you can rename your Woocommerce folder again (from Woocommerce-old into Woocommerce) and reactive it to use normally
2.2. Option 2 – Still can access WPAdmin normally
Navigate to WooCommerce > Status > Scheduled Actions and wait for the tool to fix automatically
After done, refresh your website and turn off the debug log
In general, Modal checkout has more function but less payment gateway than WooCommerce checkout
Modal checkout is the default Traveler checkout method which has all functions. The disadvantage is not enough payment gateway. Modal Checkout contains the popular payment gateway only: Stripe, PayPal, 2Checkout, Authorize.net, PayUbiz, DPO, IPay88, Onepay, OnepayATM, PayUMoney, PayUlatam, Mercado Pago, Billplz.
WooCommerce checkout is the alternative checkout, which has less function but is able to integrate a payment gateway from WooCommerce system. With some unique payment gateway, customers will use WooCommerce Checkout only. Mostly, WooCommerce checkout contains the basic checkout function - not the advanced function. For example:
  • WooCommerce Checkout uses the WooCommerce email template (not the Traveler email template). Therefore, it does not provide partner-related email
  • Cannot cancel WooCommerce order when multi-item in cart
  • Cannot set a specific payment gateway for the specific item
Note: the checkout of membership package use Modal Checkout only
Although you previously added the service's information, it only shows up on the list item for that service and not on the search result page. Because you don't synchronize service availability.
Go to the Admin dashboard -> Theme setting -> Sync Availability -> Sync now
You can use Poedit to translate a special text of theme:
http://travelerdocs.wpengine.com/docs/licenses-and-support/manual-translation/
The way to translate is:
– Translate on your desktop
– Upload translated .po/.mo files to live site.
– After updating a theme, copy translated .po/.mo files to the language folder of the new theme package and replace the existed files then update the .po file to get all new words.
– Translate new word then upload to live site again.
There are some points you need to care
– Install the theme on your localhost (your computer) and your site (live site) using the same theme package.
– Follow the document to set up and update the language file (.po) to get full available words.
– Translate the word normal as the document with the site on localhost.
– After translating, use FTP to move the translated file to your live site with the same folder and replace it.
==> now your live site has been translated.
– After each new theme version, there are always new words that can be translated, you update for both localhost and live site with the same theme package then come back to point 1 to translate again.
Hope it helps you!
We do support two types of payment methods as Online payment and Offline payment
When installing WP Rocket, some users have got problems with Woocommerce Booking emptying on their shopping cart.
Go to WP Rocket → Advanced Rules and enter the following value in the Never Cache Cookies field add woocommerce_items_in_cart. Add the URLs /cart/ /checkout/ to the Never Cache URL(s)
You must increase the server's settings in accordance with our requirements in order for the theme to work efficiently, particularly the PHP Max Input Var on the Theme Setting.
Please visit the Theme Settings section and click the Save Changes button to change all settings after confirming that your server matches our requirements
First, you should synchronize the availability data. Next, check the hotel's room to make sure it is the one that has been added to it.
  • Go to the Partner Dashboard at the top right corner of your website
  • On the Hotel section, click Add New Room to create a new one
Basic Info tab:
  • Enter the Hotel Room Name
  • Choose the hotel’s room on the Select the hotel own this room
  • Write the description of room on the Content and Short Intro field
  • Enter the number of Rooms, Beds, Adults, Children, and Room Square field
  • Select the Layout of Rooms
  • Click Continue to save it
Facilities tab:
  • Add the Room Types and Room Facilities on these fields
  • Write the description of room facilities and click Continue
Photo tab:
  • Upload the Featured Image and Gallery of room
Price tab:
  • Allow customer can booking full day: Allow full-day reservation for customer
  • Allow price per person: Make the charge per individual
  • Enter the Pricing of room
  • Add the Discount by No.Days to room
  • Extra Price Unit to per days or fixed amount value
  • Choose the Discount Type of room
  • Enter the Discount Rating of room
  • Select the Deposit Options of room
  • Add the Extra Pricing of room
  • Allow Cancel options of room
  • Click Continue to finish it
Location tab:
  • Select the Hotel Room Location
  • Write the Real Hotel Room Address on this field
  • Remove the Admin Toolbar for the normal user on Theme Settings> General Options> Normal User Admin Bar, turn it off. For partner, go to Theme Settings> Partner Options> Partner Menubar, and turn it off.
  • Remove the Admin Toolbar with Code. If you would like to remove the toolbar with code, just drop the following snippet into your functions.php file:
add_filter('show_admin_bar', '__return_false');
  • Using a Wordpress Plugin: Hide Admin Bar from Non-Admins Admin Bar Disabler
Go to the Elementor> Tools> General, click the Regenerate CSS & Data and Sync Library to fix it.
Go to the WPBakery Page Builder> Role Manager to find Adminstrator, choose Post Type to custom, and select the page that you want to edit with WPBakery
Go to Theme Settings > Booking Options > List of currencies to add new or edit the currency symbol
If you use the email shortcode in the right place, it will always work. For example, you can't get the information about the booking day to show it in the email notification when the customer comes to
Go to the Theme Settings> Styling Options> Typography, set up the font you want on Google Fonts and Typography, Google Fonts . Remember that the font is identical on both settings.
The displayed price of tour/activity is the lowest price for the whole time, that is, 1 day in a certain month is set to 0. Please edit Tour > Tour settings > Availability > Bulk edit then you update the price
Notice: That you should update the last 3 years, but should not update 3 years at once, otherwise the website will be down
Navigate to Settings > Permalink - Common Settings and set it to Post name. Then Save Changes
You need to add the function below in the Child-theme
function chiltheme_enqueue_styles() {
$parent_style = 'traveler';
wp_enqueue_style( $parent_style, get_template_directory_uri() . '/style.css' );
wp_enqueue_style( 'child-style',
get_stylesheet_directory_uri() . '/style.css',
array( $parent_style ),
wp_get_theme()->get('Version')
);
}
add_action( 'wp_enqueue_scripts', 'chiltheme_enqueue_styles' );
You need to add the function below in the Child-theme
function child_theme_slug_setup() {
load_theme_textdomain( 'traveler', get_stylesheet_directory() . '/languages' );
load_child_theme_textdomain( 'traveler-childtheme', get_stylesheet_directory() . '/languages' );
}
add_action( 'after_setup_theme', 'child_theme_slug_setup' );
If you using checkout via Woocommerce and to disable guest checkout, plesase go to WooCommerce > Settings and select the Accounts & Privacy tab. Uncheck “Allow customers to place orders without an account.”
Note that the other Guest Checkout and Account Creation settings are optional.